Los Angeles Department of Water & Power: trying to get someone is done poorly for custom...
A Los Angeles Department of Water & Power customer review by GetHuman user ~melmarkowitz from November 5th, 2017
Background on ~melmarkowitz's case
GetHuman: ~melmarkowitz - can you tell our other Los Angeles Department of Water & Power customers when your case took place?
~melmarkowitz: Yeah. It was evening, on October 30th.
GetHuman: Did you reach out to Los Angeles Department of Water & Power, and if so, how?
GetHuman: And which of these common Los Angeles Department of Water & Power customer issues best describes the reason you wanted to talk to them?
(Shows ~melmarkowitz a list of common Los Angeles Department of Water & Power problems)
~melmarkowitz: "Meter reading" was why I was trying to call.
~melmarkowitz's review of Los Angeles Department of Water & Power customer service
GetHuman: So how would you sum up your experience for GetHuman's Los Angeles Department of Water & Power customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~melmarkowitz: trying to get someone is done poorly for customer service. the recording keeps asking you to repeast the info. doesnt understand. becomes very very fustrating needs a better system in answering questions and helping the consumer. good luck
GetHuman: Let's quantify your experience contacting Los Angeles Department of Water & Power. On a scale of 1 to 5, how easy is it go get help on a Los Angeles Department of Water & Power problem?
~melmarkowitz: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~melmarkowitz: I'd give them a two out of five on communication.
GetHuman: And what about Los Angeles Department of Water & Power's ability to quickly and effectively address your problem?
~melmarkowitz: For that I would say one out of five.
GetHuman: And finally- any advice for other Los Angeles Department of Water & Power customers?
~melmarkowitz: Call them early in the day or late. Don't forget any personal or account information you might need for Los Angeles Department of Water & Power to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~melmarkowitz taken from his Los Angeles Department of Water & Power customer service problem that occurred on October 30th, 2017.