Lot18.com: They advise using email for faster service. UNA...

A Lot18.com customer review by GetHuman user ~pistonsrus from November 22nd, 2017

Background on ~pistonsrus's case

GetHuman: ~pistonsrus - can you tell our other Lot18.com customers when your case took place?
~pistonsrus: Yes I can. It was evening, on November 12th.
GetHuman: Did you reach out to Lot18.com, and if so, how?
~pistonsrus: I used the 855-695-6818 number I found for on the GetHuman Lot18.com customer phone number page I was on: Lot18.com Customer Service Phone Number
GetHuman: And which of these common Lot18.com customer issues best describes the reason you wanted to talk to them?
(Shows ~pistonsrus a list of common Lot18.com problems)
~pistonsrus: "Returns" was why I was trying to call.

~pistonsrus's review of Lot18.com customer service

GetHuman: So how would you sum up your experience for GetHuman's Lot18.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~pistonsrus: They advise using email for faster service. UNACCEPTABLE to give a phone number then tell you to use email. THIS IS NOT SERVICE. Worst ever.
GetHuman: Let's quantify your experience contacting Lot18.com. On a scale of 1 to 5, how easy is it go get help on a Lot18.com problem?
~pistonsrus: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~pistonsrus: I'd give them a one out of five on communication.
GetHuman: And what about Lot18.com's ability to quickly and effectively address your problem?
~pistonsrus: For that I would say one out of five.
GetHuman: And finally- any advice for other Lot18.com customers?
~pistonsrus: Call them early in the day or late. Don't forget any personal or account information you might need for Lot18.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~pistonsrus taken from his Lot18.com customer service problem that occurred on November 12th, 2017.

Lot18.com

1.00 of 5 stars | 4 reviews

~pistonsrus's Lot18.com Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
1 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Lot18.com, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Lot18.com in any way.

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