Lufthansa: Picked up phone,but then was on hold on*off for...
A Lufthansa customer review by GetHuman user ~airlinessuck from November 14th, 2017
Background on ~airlinessuck's case
GetHuman: ~airlinessuck - can you tell our other Lufthansa customers when your case took place?
~airlinessuck: Sure. It was middle of the night, on November 6th.
GetHuman: Did you reach out to Lufthansa, and if so, how?
GetHuman: And which of these common Lufthansa customer issues best describes the reason you wanted to talk to them?
(Shows ~airlinessuck a list of common Lufthansa problems)
~airlinessuck: "Refund a Charge" was why I was trying to call.
~airlinessuck's review of Lufthansa customer service
GetHuman: So how would you sum up your experience for GetHuman's Lufthansa customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~airlinessuck: Picked up phone,but then was on hold on*off for total of ONE HOUR!!!!! At end, issue not resolved. Person incompetent in understanding it's own airline rules, and not sure if speaks english well either.
GetHuman: Let's quantify your experience contacting Lufthansa. On a scale of 1 to 5, how easy is it go get help on a Lufthansa problem?
~airlinessuck: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~airlinessuck: I'd give them a two out of five on communication.
GetHuman: And what about Lufthansa's ability to quickly and effectively address your problem?
~airlinessuck: For that I would say three out of five.
GetHuman: And finally- any advice for other Lufthansa customers?
~airlinessuck: Call them early in the day or late. Don't forget any personal or account information you might need for Lufthansa to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~airlinessuck taken from his Lufthansa customer service problem that occurred on November 6th, 2017.