I feel that Lufthansa is really looking out for...
A Lufthansa customer review by GetHuman user ~happy traveling from November 18th, 2017
Background on ~happy traveling's case
GetHuman: ~happy traveling - can you tell our other Lufthansa customers when your case took place?
~happy traveling: Yeah. It was late at night, on November 13th.
GetHuman: Did you reach out to Lufthansa, and if so, how?
GetHuman: And which of these common Lufthansa customer issues best describes the reason you wanted to talk to them?
(Shows ~happy traveling a list of common Lufthansa problems)
~happy traveling: "Cancel flight" was why I was trying to call.
~happy traveling's review of Lufthansa customer service
GetHuman: So how would you sum up your experience for GetHuman's Lufthansa customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~happy traveling: I feel that Lufthansa is really looking out for me. I have had a pulmonary embolism, and need extra room to move around easily.....Excellent service.
GetHuman: Let's quantify your experience contacting Lufthansa. On a scale of 1 to 5, how easy is it go get help on a Lufthansa problem?
~happy traveling: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~happy traveling: I'd give them a three out of five on communication.
GetHuman: And what about Lufthansa's ability to quickly and effectively address your problem?
~happy traveling: For that I would say five out of five.
GetHuman: And finally- any advice for other Lufthansa customers?
~happy traveling: Call them early in the day or late. Don't forget any personal or account information you might need for Lufthansa to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~happy traveling taken from his Lufthansa customer service problem that occurred on November 13th, 2017.