Lufthansa: The recorded flight information*only lists U.S...
A Lufthansa customer review by GetHuman user ~Sal Carmosino from November 27th, 2017
Background on ~Sal Carmosino's case
GetHuman: ~Sal Carmosino - can you tell our other Lufthansa customers when your case took place?
~Sal Carmosino: Yeah. It was afternoon, on November 18th.
GetHuman: Did you reach out to Lufthansa, and if so, how?
GetHuman: And which of these common Lufthansa customer issues best describes the reason you wanted to talk to them?
(Shows ~Sal Carmosino a list of common Lufthansa problems)
~Sal Carmosino: "Refund a Charge" was why I was trying to call.
~Sal Carmosino's review of Lufthansa customer service
GetHuman: So how would you sum up your experience for GetHuman's Lufthansa customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Sal Carmosino: The recorded flight information*only lists U.S cities. The recording does not indicate how information can be obtained*for Lufthansa International Flights. The agent at the JFK button number * advised that she could give me that information...*which she did. Shouldnt there be a button*for International Lufthansa flights?
GetHuman: Let's quantify your experience contacting Lufthansa. On a scale of 1 to 5, how easy is it go get help on a Lufthansa problem?
~Sal Carmosino: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Sal Carmosino: I'd give them a four out of five on communication.
GetHuman: And what about Lufthansa's ability to quickly and effectively address your problem?
~Sal Carmosino: For that I would say three out of five.
GetHuman: And finally- any advice for other Lufthansa customers?
~Sal Carmosino: Call them early in the day or late. Don't forget any personal or account information you might need for Lufthansa to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Sal Carmosino taken from his Lufthansa customer service problem that occurred on November 18th, 2017.