Lufthansa: Representative very delightful.She gave me info...
A Lufthansa customer review by GetHuman user GetHuman-211997 from November 18th, 2017
Background on GetHuman-211997's case
GetHuman: GetHuman-211997 - can you tell our other Lufthansa customers when your case took place?
GetHuman-211997: Yeah. It was afternoon, on November 11th.
GetHuman: Did you reach out to Lufthansa, and if so, how?
GetHuman: And which of these common Lufthansa customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-211997 a list of common Lufthansa problems)
GetHuman-211997: "Refund a Charge" was why I was trying to call.
GetHuman-211997's review of Lufthansa customer service
GetHuman: So how would you sum up your experience for GetHuman's Lufthansa customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-211997: Representative very delightful.She gave me information about luggage and reserved my special request to sit next to a window but I could not order a veg meal and have to call United to get it taken care of. United is the first aircraft carrier, who is a partner of LH. Overall very polite and friendly call center rep!
GetHuman: Let's quantify your experience contacting Lufthansa. On a scale of 1 to 5, how easy is it go get help on a Lufthansa problem?
GetHuman-211997: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-211997: I'd give them a five out of five on communication.
GetHuman: And what about Lufthansa's ability to quickly and effectively address your problem?
GetHuman-211997: For that I would say five out of five.
GetHuman: And finally- any advice for other Lufthansa customers?
GetHuman-211997: Call them early in the day or late. Don't forget any personal or account information you might need for Lufthansa to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-211997 taken from his Lufthansa customer service problem that occurred on November 11th, 2017.