Lufthansa: The phone was muffeled so hard to hear but she...
A Lufthansa customer review by GetHuman user ~High Tail'n it from November 28th, 2017
Background on ~High Tail'n it's case
GetHuman: ~High Tail'n it - can you tell our other Lufthansa customers when your case took place?
~High Tail'n it: Yes. It was morning, on November 20th.
GetHuman: Did you reach out to Lufthansa, and if so, how?
GetHuman: And which of these common Lufthansa customer issues best describes the reason you wanted to talk to them?
(Shows ~High Tail'n it a list of common Lufthansa problems)
~High Tail'n it: "Frequent flyer program" was why I was trying to call.
~High Tail'n it's review of Lufthansa customer service
GetHuman: So how would you sum up your experience for GetHuman's Lufthansa customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~High Tail'n it: The phone was muffeled so hard to hear but she was great and informed me of increased charge etc.Able to upgrade seats.
GetHuman: Let's quantify your experience contacting Lufthansa. On a scale of 1 to 5, how easy is it go get help on a Lufthansa problem?
~High Tail'n it: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~High Tail'n it: I'd give them a two out of five on communication.
GetHuman: And what about Lufthansa's ability to quickly and effectively address your problem?
~High Tail'n it: For that I would say three out of five.
GetHuman: And finally- any advice for other Lufthansa customers?
~High Tail'n it: Call them early in the day or late. Don't forget any personal or account information you might need for Lufthansa to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~High Tail'n it taken from his Lufthansa customer service problem that occurred on November 20th, 2017.