Lufthansa: Have send e-mail,got information in person abou...
A Lufthansa customer review by GetHuman user ~Margot Haught from November 20th, 2017
Background on ~Margot Haught's case
GetHuman: ~Margot Haught - can you tell our other Lufthansa customers when your case took place?
~Margot Haught: Yup. It was morning, on November 17th.
GetHuman: Did you reach out to Lufthansa, and if so, how?
GetHuman: And which of these common Lufthansa customer issues best describes the reason you wanted to talk to them?
(Shows ~Margot Haught a list of common Lufthansa problems)
~Margot Haught: "Cancel flight" was why I was trying to call.
~Margot Haught's review of Lufthansa customer service
GetHuman: So how would you sum up your experience for GetHuman's Lufthansa customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Margot Haught: Have send e-mail,got information in person about the arrival of a new pin to my personal home address,nothing after * weeks.Did not get any info so far.Called again today,nothing was received,very upsetting, M. Haught
GetHuman: Let's quantify your experience contacting Lufthansa. On a scale of 1 to 5, how easy is it go get help on a Lufthansa problem?
~Margot Haught: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Margot Haught: I'd give them a four out of five on communication.
GetHuman: And what about Lufthansa's ability to quickly and effectively address your problem?
~Margot Haught: For that I would say three out of five.
GetHuman: And finally- any advice for other Lufthansa customers?
~Margot Haught: Call them early in the day or late. Don't forget any personal or account information you might need for Lufthansa to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Margot Haught taken from his Lufthansa customer service problem that occurred on November 17th, 2017.