Lumosity: I need help logging in to a Family Account. I f...
A Lumosity customer review by GetHuman user ~J A C from November 25th, 2017
Background on ~J A C's case
GetHuman: ~J A C - can you tell our other Lumosity customers when your case took place?
~J A C: Yes I can. It was evening, on November 20th.
GetHuman: Did you reach out to Lumosity, and if so, how?
GetHuman: And which of these common Lumosity customer issues best describes the reason you wanted to talk to them?
(Shows ~J A C a list of common Lumosity problems)
~J A C: "Service problem" was why I was trying to call.
~J A C's review of Lumosity customer service
GetHuman: So how would you sum up your experience for GetHuman's Lumosity customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~J A C: I need help logging in to a Family Account. I followed the Lumosity prompts when my family member registered (and paid) for the Family Plan. The Lumosity screens consistently took me to paying for my own personal plan with new charges. Never to registering for my part in a pre-paid Family Plan. I have sent an e-mail customer service request, and received an answer from "Emily." She suggests I follow the steps I already identified as unsuccessful. I sent a follow-up request for further help, including information she requested. Lumosity tells customers it will be * business days before they respond to customer service e-mails. When I tried now to phone Lumosity, I get the same barriers to human help described by other Lumosity customers. I wish my family member had never spent her money with this company.
GetHuman: Let's quantify your experience contacting Lumosity. On a scale of 1 to 5, how easy is it go get help on a Lumosity problem?
~J A C: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~J A C: I'd give them a four out of five on communication.
GetHuman: And what about Lumosity's ability to quickly and effectively address your problem?
~J A C: For that I would say one out of five.
GetHuman: And finally- any advice for other Lumosity customers?
~J A C: Call them early in the day or late. Don't forget any personal or account information you might need for Lumosity to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~J A C taken from his Lumosity customer service problem that occurred on November 20th, 2017.