Lumosity: TIP: go to your account and disable auto billin...
A Lumosity customer review by GetHuman user ~great program HORRIBLE custome from November 18th, 2017
Background on ~great program HORRIBLE custome's case
GetHuman: ~great program HORRIBLE custome - can you tell our other Lumosity customers when your case took place?
~great program HORRIBLE custome: Yes. It was morning, on November 17th.
GetHuman: Did you reach out to Lumosity, and if so, how?
GetHuman: And which of these common Lumosity customer issues best describes the reason you wanted to talk to them?
(Shows ~great program HORRIBLE custome a list of common Lumosity problems)
~great program HORRIBLE custome: "Overcharge/Strange charge" was why I was trying to call.
~great program HORRIBLE custome's review of Lumosity customer service
GetHuman: So how would you sum up your experience for GetHuman's Lumosity customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~great program HORRIBLE custome: TIP: go to your account and disable auto billing it may also be called auto renewal :) You will much happier.
GetHuman: Let's quantify your experience contacting Lumosity. On a scale of 1 to 5, how easy is it go get help on a Lumosity problem?
~great program HORRIBLE custome: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~great program HORRIBLE custome: I'd give them a one out of five on communication.
GetHuman: And what about Lumosity's ability to quickly and effectively address your problem?
~great program HORRIBLE custome: For that I would say four out of five.
GetHuman: And finally- any advice for other Lumosity customers?
~great program HORRIBLE custome: Call them early in the day or late. Don't forget any personal or account information you might need for Lumosity to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~great program HORRIBLE custome taken from his Lumosity customer service problem that occurred on November 17th, 2017.