Lumosity: they auto-renewed (even tho I turned that featu...
A Lumosity customer review by GetHuman user ~Tequila from November 24th, 2017
Background on ~Tequila's case
GetHuman: ~Tequila - can you tell our other Lumosity customers when your case took place?
~Tequila: Yeah. It was middle of the night, on November 15th.
GetHuman: Did you reach out to Lumosity, and if so, how?
GetHuman: And which of these common Lumosity customer issues best describes the reason you wanted to talk to them?
(Shows ~Tequila a list of common Lumosity problems)
~Tequila: "Lower my bill" was why I was trying to call.
~Tequila's review of Lumosity customer service
GetHuman: So how would you sum up your experience for GetHuman's Lumosity customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Tequila: they auto-renewed (even tho I turned that feature off on my profile)at much more than the first year. No e-mail notifications of impending renewal, no e-mail receipt of transaction (good thing I check my credit card statement regularly) and after contacting my credit card to refuse the charge, I'm told they sent the refund??? No e-mail confirmation of that either. And an automated recording when you call. Really what's the point then? they are a total waste of time!
GetHuman: Let's quantify your experience contacting Lumosity. On a scale of 1 to 5, how easy is it go get help on a Lumosity problem?
~Tequila: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Tequila: I'd give them a one out of five on communication.
GetHuman: And what about Lumosity's ability to quickly and effectively address your problem?
~Tequila: For that I would say four out of five.
GetHuman: And finally- any advice for other Lumosity customers?
~Tequila: Call them early in the day or late. Don't forget any personal or account information you might need for Lumosity to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Tequila taken from his Lumosity customer service problem that occurred on November 15th, 2017.