Luvs Diapers: Luvs has a guarantee if you are not satisfied w...
A Luvs Diapers customer review by GetHuman user ~gbl from November 3rd, 2017
Background on ~gbl's case
GetHuman: ~gbl - can you tell our other Luvs Diapers customers when your case took place?
~gbl: Yup. It was middle of the night, on October 30th.
GetHuman: Did you reach out to Luvs Diapers, and if so, how?
GetHuman: And which of these common Luvs Diapers customer issues best describes the reason you wanted to talk to them?
(Shows ~gbl a list of common Luvs Diapers problems)
~gbl: "Overcharge/Strange charge" was why I was trying to call.
~gbl's review of Luvs Diapers customer service
GetHuman: So how would you sum up your experience for GetHuman's Luvs Diapers customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~gbl: Luvs has a guarantee if you are not satisfied with the leakage performance of the diapers you can get your money back. I did not have the UPC needed to get my money backed so I called to see if they would help me over the phone. My call was answered right away (within **seconds)and they asked me a few questions to verify I bought the diapers. Then they apologized for the leaky diapers and are sending me a refund in mail.
GetHuman: Let's quantify your experience contacting Luvs Diapers. On a scale of 1 to 5, how easy is it go get help on a Luvs Diapers problem?
~gbl: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~gbl: I'd give them a five out of five on communication.
GetHuman: And what about Luvs Diapers's ability to quickly and effectively address your problem?
~gbl: For that I would say five out of five.
GetHuman: And finally- any advice for other Luvs Diapers customers?
~gbl: Call them early in the day or late. Don't forget any personal or account information you might need for Luvs Diapers to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~gbl taken from his Luvs Diapers customer service problem that occurred on October 30th, 2017.