Lycos Inc: Dec **, ****, trying to login to lycos email, i...
A Lycos Inc customer review by GetHuman user ~Anonee Mouse from November 8th, 2017
Background on ~Anonee Mouse's case
GetHuman: ~Anonee Mouse - can you tell our other Lycos Inc customers when your case took place?
~Anonee Mouse: Sure. It was evening, on November 5th.
GetHuman: Did you reach out to Lycos Inc, and if so, how?
GetHuman: And which of these common Lycos Inc customer issues best describes the reason you wanted to talk to them?
(Shows ~Anonee Mouse a list of common Lycos Inc problems)
~Anonee Mouse: "Service problem" was why I was trying to call.
~Anonee Mouse's review of Lycos Inc customer service
GetHuman: So how would you sum up your experience for GetHuman's Lycos Inc customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Anonee Mouse: Dec **, ****, trying to login to lycos email, it says quote "Welcome Thank you for signing up for a LYCOS Mail account. Please take this moment to finalize the creation of your account. First Name: Last Name:*Alternative Email: If you wish to use an alternate email address..." (yes I'm using the CORRECT username*pwd, tried from two dif. computers). In other words I've had THIS SAME EMAIL ADDR. FOR OVER * YEARS YET THEIR ASININE SYSTEM ALL OF SUDDEN THINKS I'M "CREATING AN ACCOUNT" What a bunch of FREAKING MORONS. What, do they have junior high school kids doing their programming? Just asinine. There ought to be a class action lawsuit. There should be a law against web-based companies that hide behind practically no phone number and hide behind a worthless joke-trouble-ticket "system".
GetHuman: Let's quantify your experience contacting Lycos Inc. On a scale of 1 to 5, how easy is it go get help on a Lycos Inc problem?
~Anonee Mouse: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Anonee Mouse: I'd give them a one out of five on communication.
GetHuman: And what about Lycos Inc's ability to quickly and effectively address your problem?
~Anonee Mouse: For that I would say one out of five.
GetHuman: And finally- any advice for other Lycos Inc customers?
~Anonee Mouse: Call them early in the day or late. Don't forget any personal or account information you might need for Lycos Inc to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Anonee Mouse taken from his Lycos Inc customer service problem that occurred on November 5th, 2017.