M2 Media Group: Thank you for providing this website and the in...
A M2 Media Group customer review by GetHuman user ~Claire from November 10th, 2017
Background on ~Claire's case
GetHuman: ~Claire - can you tell our other M2 Media Group customers when your case took place?
~Claire: Yes I can. It was morning, on October 31st.
GetHuman: Did you reach out to M2 Media Group, and if so, how?
GetHuman: And which of these common M2 Media Group customer issues best describes the reason you wanted to talk to them?
(Shows ~Claire a list of common M2 Media Group problems)
~Claire: "Delivery problem" was why I was trying to contact.
~Claire's review of M2 Media Group customer service
GetHuman: So how would you sum up your experience for GetHuman's M2 Media Group customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Claire: Thank you for providing this website and the including contact info for M* Media Group. I've never run across a worse customer service experience. **I have an unexplained subsription to Forbes, and I just got an "automatic renewal" notice in the mail with absolutely no contact information regarding how to cancel this subscription. Forbes customer service sent me to M* Media Group's customer service line, which is literally just a recording. There is no option to get to a person.**M* Media Group's website also has literally no phone number. **This number connected me to a person at least, though they were not able to solve the problem at all. They have no record of me in their system, no way to tell whether the automatic billing statement is from them, and no way to ensure that I will not be billed for this unwanted subscription. What a racket!**Thank you GetHuman!
GetHuman: Let's quantify your experience contacting M2 Media Group. On a scale of 1 to 5, how easy is it go get help on a M2 Media Group problem?
~Claire: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Claire: I'd give them a five out of five on communication.
GetHuman: And what about M2 Media Group's ability to quickly and effectively address your problem?
~Claire: For that I would say five out of five.
GetHuman: And finally- any advice for other M2 Media Group customers?
~Claire: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for M2 Media Group to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Claire taken from his M2 Media Group customer service problem that occurred on October 31st, 2017.