MBNA: Customer for * years with excellent payment rec...
A MBNA customer review by GetHuman user ~4L145 from November 6th, 2017
Background on ~4L145's case
GetHuman: ~4L145 - can you tell our other MBNA customers when your case took place?
~4L145: Yeah. It was evening, on October 28th.
GetHuman: Did you reach out to MBNA, and if so, how?
GetHuman: And which of these common MBNA customer issues best describes the reason you wanted to talk to them?
(Shows ~4L145 a list of common MBNA problems)
~4L145: "Lower my rate" was why I was trying to call.
~4L145's review of MBNA customer service
GetHuman: So how would you sum up your experience for GetHuman's MBNA customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~4L145: Customer for * years with excellent payment record, slapped with an interest increase.. so, over to Visa where I haven't had any problems..
GetHuman: Let's quantify your experience contacting MBNA. On a scale of 1 to 5, how easy is it go get help on a MBNA problem?
~4L145: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~4L145: I'd give them a one out of five on communication.
GetHuman: And what about MBNA's ability to quickly and effectively address your problem?
~4L145: For that I would say four out of five.
GetHuman: And finally- any advice for other MBNA customers?
~4L145: Call them early in the day or late. Don't forget any personal or account information you might need for MBNA to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~4L145 taken from his MBNA customer service problem that occurred on October 28th, 2017.