MBNA: first time i used live chat the window just app...
A MBNA customer review by GetHuman user GetHuman-274861 from November 19th, 2017
Background on GetHuman-274861's case
GetHuman: GetHuman-274861 - can you tell our other MBNA customers when your case took place?
GetHuman-274861: Sure. It was afternoon, on November 10th.
GetHuman: Did you reach out to MBNA, and if so, how?
GetHuman: And which of these common MBNA customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-274861 a list of common MBNA problems)
GetHuman-274861: "Complaint" was why I was trying to call.
GetHuman-274861's review of MBNA customer service
GetHuman: So how would you sum up your experience for GetHuman's MBNA customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-274861: first time i used live chat the window just appeared this time i had to search to find it and it took a while and even then the site told me noone was available to chat
GetHuman: Let's quantify your experience contacting MBNA. On a scale of 1 to 5, how easy is it go get help on a MBNA problem?
GetHuman-274861: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-274861: I'd give them a two out of five on communication.
GetHuman: And what about MBNA's ability to quickly and effectively address your problem?
GetHuman-274861: For that I would say one out of five.
GetHuman: And finally- any advice for other MBNA customers?
GetHuman-274861: Call them early in the day or late. Don't forget any personal or account information you might need for MBNA to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-274861 taken from his MBNA customer service problem that occurred on November 10th, 2017.