MSN Windows Live Assistance: Locked out of my account for two weeks and no w...
A MSN Windows Live Assistance customer review by GetHuman user GetHuman-277806 from November 19th, 2017
Background on GetHuman-277806's case
GetHuman: GetHuman-277806 - can you tell our other MSN Windows Live Assistance customers when your case took place?
GetHuman-277806: Sure. It was afternoon, on November 15th.
GetHuman: Did you reach out to MSN Windows Live Assistance, and if so, how?
GetHuman: And which of these common MSN Windows Live Assistance customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-277806 a list of common MSN Windows Live Assistance problems)
GetHuman-277806: "Technical Support" was why I was trying to call.
GetHuman-277806's review of MSN Windows Live Assistance customer service
GetHuman: So how would you sum up your experience for GetHuman's MSN Windows Live Assistance customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-277806: Locked out of my account for two weeks and no way to get in or cancel it. No longer interested in having a hotmail account. I updated my information and it is still using my old phone and e-mail address. No human contact and no ability to access any of my e-mails, terrible customer service options.
GetHuman: Let's quantify your experience contacting MSN Windows Live Assistance. On a scale of 1 to 5, how easy is it go get help on a MSN Windows Live Assistance problem?
GetHuman-277806: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-277806: I'd give them a two out of five on communication.
GetHuman: And what about MSN Windows Live Assistance's ability to quickly and effectively address your problem?
GetHuman-277806: For that I would say five out of five.
GetHuman: And finally- any advice for other MSN Windows Live Assistance customers?
GetHuman-277806: Call them early in the day or late. Don't forget any personal or account information you might need for MSN Windows Live Assistance to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-277806 taken from his MSN Windows Live Assistance customer service problem that occurred on November 15th, 2017.