MSN: Please tell me a way to get help as your phone...
A MSN customer review by GetHuman user ~snupy36@msn.com from November 18th, 2017
Background on ~snupy36@msn.com's case
GetHuman: ~snupy36@msn.com - can you tell our other MSN customers when your case took place?
~snupy36@msn.com: Sure. It was middle of the night, on November 9th.
GetHuman: Did you reach out to MSN, and if so, how?
GetHuman: And which of these common MSN customer issues best describes the reason you wanted to talk to them?
(Shows ~snupy36@msn.com a list of common MSN problems)
~snupy36@msn.com: "Change plan" was why I was trying to call.
~snupy36@msn.com's review of MSN customer service
GetHuman: So how would you sum up your experience for GetHuman's MSN customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~snupy36@msn.com: Please tell me a way to get help as your phone support is terrible and your chat support is a third party.... this has to be one of the WORST customer services I have every dealt with. Wen you start losing customers don't blame the competition blame your own selves .... poor customer service always cost in the end!!!!!!
GetHuman: Let's quantify your experience contacting MSN. On a scale of 1 to 5, how easy is it go get help on a MSN problem?
~snupy36@msn.com: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~snupy36@msn.com: I'd give them a two out of five on communication.
GetHuman: And what about MSN's ability to quickly and effectively address your problem?
~snupy36@msn.com: For that I would say one out of five.
GetHuman: And finally- any advice for other MSN customers?
~snupy36@msn.com: Call them early in the day or late. Don't forget any personal or account information you might need for MSN to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~snupy36@msn.com taken from his MSN customer service problem that occurred on November 9th, 2017.