Macy's Credit Card: The woman from macys had an EXTREMELY heavy Rus...
A Macy's Credit Card customer review by GetHuman user ~patricia43m from November 10th, 2017
Background on ~patricia43m's case
GetHuman: ~patricia43m - can you tell our other Macy's Credit Card customers when your case took place?
~patricia43m: Yup. It was middle of the night, on November 8th.
GetHuman: Did you reach out to Macy's Credit Card, and if so, how?
GetHuman: And which of these common Macy's Credit Card customer issues best describes the reason you wanted to talk to them?
(Shows ~patricia43m a list of common Macy's Credit Card problems)
~patricia43m: "Lower my rate" was why I was trying to call.
~patricia43m's review of Macy's Credit Card customer service
GetHuman: So how would you sum up your experience for GetHuman's Macy's Credit Card customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~patricia43m: The woman from macys had an EXTREMELY heavy Russian accent. No matter how many times I repeated myself, she repeated the credit card number back to me incorrectly. I asked for a manager and she hung up. I called back and got someone else who had a very heavy accent and just knew they weren't going to understand what I was asking. I've been on hold now for ** minutes arguing that I get a supervisor. Why are reps so reluctant to get a manager? I remember why I dislike MACYS so much.
GetHuman: Let's quantify your experience contacting Macy's Credit Card. On a scale of 1 to 5, how easy is it go get help on a Macy's Credit Card problem?
~patricia43m: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~patricia43m: I'd give them a two out of five on communication.
GetHuman: And what about Macy's Credit Card's ability to quickly and effectively address your problem?
~patricia43m: For that I would say five out of five.
GetHuman: And finally- any advice for other Macy's Credit Card customers?
~patricia43m: Call them early in the day or late. Don't forget any personal or account information you might need for Macy's Credit Card to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~patricia43m taken from his Macy's Credit Card customer service problem that occurred on November 8th, 2017.