Macy's Credit Card: rude customer service and when transferred to a...
A Macy's Credit Card customer review by GetHuman user ~Ann Cross from October 31st, 2017
Background on ~Ann Cross's case
GetHuman: ~Ann Cross - can you tell our other Macy's Credit Card customers when your case took place?
~Ann Cross: Yes I can. It was middle of the night, on October 25th.
GetHuman: Did you reach out to Macy's Credit Card, and if so, how?
GetHuman: And which of these common Macy's Credit Card customer issues best describes the reason you wanted to talk to them?
(Shows ~Ann Cross a list of common Macy's Credit Card problems)
~Ann Cross: "Lower my rate" was why I was trying to call.
~Ann Cross's review of Macy's Credit Card customer service
GetHuman: So how would you sum up your experience for GetHuman's Macy's Credit Card customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Ann Cross: rude customer service and when transferred to a supervisor, Kent, he was even ruder. I, too, won't shop at Macys again and will go anywhere other than to them for my draperies.
GetHuman: Let's quantify your experience contacting Macy's Credit Card. On a scale of 1 to 5, how easy is it go get help on a Macy's Credit Card problem?
~Ann Cross: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Ann Cross: I'd give them a two out of five on communication.
GetHuman: And what about Macy's Credit Card's ability to quickly and effectively address your problem?
~Ann Cross: For that I would say three out of five.
GetHuman: And finally- any advice for other Macy's Credit Card customers?
~Ann Cross: Call them early in the day or late. Don't forget any personal or account information you might need for Macy's Credit Card to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Ann Cross taken from his Macy's Credit Card customer service problem that occurred on October 25th, 2017.