Macy's: After ** minutes, I was transferred to a superv...
A Macy's customer review by GetHuman user ~Cymphony from November 25th, 2017
Background on ~Cymphony's case
GetHuman: ~Cymphony - can you tell our other Macy's customers when your case took place?
~Cymphony: Yes I can. It was middle of the night, on November 23rd.
GetHuman: Did you reach out to Macy's, and if so, how?
GetHuman: And which of these common Macy's customer issues best describes the reason you wanted to talk to them?
(Shows ~Cymphony a list of common Macy's problems)
~Cymphony: "Complaint" was why I was trying to call.
~Cymphony's review of Macy's customer service
GetHuman: So how would you sum up your experience for GetHuman's Macy's customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Cymphony: After ** minutes, I was transferred to a supervisor. The phone rang ** times and then disconnected. This is the *rd time I have called in for the same issue. I have been promised twice an email within ** hours. That has not happened! It seems Macy's is happy to sell e gift cards, but make it impossible for the receipant to access them, to use in their store. You MUST have a bar code for store use. Of course the e gift cards do not have that code on them. You must click to another screen to access. This is where Macy's makes it impossible to retrieve the bar code.
GetHuman: Let's quantify your experience contacting Macy's. On a scale of 1 to 5, how easy is it go get help on a Macy's problem?
~Cymphony: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Cymphony: I'd give them a one out of five on communication.
GetHuman: And what about Macy's's ability to quickly and effectively address your problem?
~Cymphony: For that I would say four out of five.
GetHuman: And finally- any advice for other Macy's customers?
~Cymphony: Call them early in the day or late. Don't forget any personal or account information you might need for Macy's to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Cymphony taken from his Macy's customer service problem that occurred on November 23rd, 2017.