Macy's: After * minutes of transfers* the credit card i...
A Macy's customer review by GetHuman user ~Running Razorback from November 27th, 2017
Background on ~Running Razorback's case
GetHuman: ~Running Razorback - can you tell our other Macy's customers when your case took place?
~Running Razorback: Sure. It was evening, on November 21st.
GetHuman: Did you reach out to Macy's, and if so, how?
GetHuman: And which of these common Macy's customer issues best describes the reason you wanted to talk to them?
(Shows ~Running Razorback a list of common Macy's problems)
~Running Razorback: "Technical support" was why I was trying to call.
~Running Razorback's review of Macy's customer service
GetHuman: So how would you sum up your experience for GetHuman's Macy's customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Running Razorback: After * minutes of transfers* the credit card inquiry service stated I called outside business hours, though I called during the hours published on Macy's website.
GetHuman: Let's quantify your experience contacting Macy's. On a scale of 1 to 5, how easy is it go get help on a Macy's problem?
~Running Razorback: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Running Razorback: I'd give them a two out of five on communication.
GetHuman: And what about Macy's's ability to quickly and effectively address your problem?
~Running Razorback: For that I would say one out of five.
GetHuman: And finally- any advice for other Macy's customers?
~Running Razorback: Call them early in the day or late. Don't forget any personal or account information you might need for Macy's to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Running Razorback taken from his Macy's customer service problem that occurred on November 21st, 2017.