Macy's: Although the Consumer Department employee was u...

A Macy's customer review by GetHuman user ~Minnie Mouse from November 27th, 2017

Background on ~Minnie Mouse's case

GetHuman: ~Minnie Mouse - can you tell our other Macy's customers when your case took place?
~Minnie Mouse: Yes I can. It was morning, on November 18th.
GetHuman: Did you reach out to Macy's, and if so, how?
~Minnie Mouse: I used the 800-289-6229 number I found for on the GetHuman Macy's customer phone number page I was on: Macy's Customer Service Phone Number
GetHuman: And which of these common Macy's customer issues best describes the reason you wanted to talk to them?
(Shows ~Minnie Mouse a list of common Macy's problems)
~Minnie Mouse: "Refund order" was why I was trying to call.

~Minnie Mouse's review of Macy's customer service

GetHuman: So how would you sum up your experience for GetHuman's Macy's customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Minnie Mouse: Although the Consumer Department employee was unable to locate my account. He was very courteous & knowledgeable. He took his time with me & kept checking & trying different approaches.
GetHuman: Let's quantify your experience contacting Macy's. On a scale of 1 to 5, how easy is it go get help on a Macy's problem?
~Minnie Mouse: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Minnie Mouse: I'd give them a three out of five on communication.
GetHuman: And what about Macy's's ability to quickly and effectively address your problem?
~Minnie Mouse: For that I would say two out of five.
GetHuman: And finally- any advice for other Macy's customers?
~Minnie Mouse: Call them early in the day or late. Don't forget any personal or account information you might need for Macy's to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Minnie Mouse taken from his Macy's customer service problem that occurred on November 18th, 2017.

Macy's

2.16 of 5 stars | 261 reviews

~Minnie Mouse's Macy's Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars

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