Macy's: I called to talk to a live body to explain that...
A Macy's customer review by GetHuman user ~roberta thresher from November 15th, 2017
Background on ~roberta thresher's case
GetHuman: ~roberta thresher - can you tell our other Macy's customers when your case took place?
~roberta thresher: Sure. It was afternoon, on November 7th.
GetHuman: Did you reach out to Macy's, and if so, how?
GetHuman: And which of these common Macy's customer issues best describes the reason you wanted to talk to them?
(Shows ~roberta thresher a list of common Macy's problems)
~roberta thresher: "Warranty claim" was why I was trying to call.
~roberta thresher's review of Macy's customer service
GetHuman: So how would you sum up your experience for GetHuman's Macy's customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~roberta thresher: I called to talk to a live body to explain that my merchandise arrived in pieces and will mail it back on monday. Iwant it replaced if they can ship it in one piece. Thank you Roberta Thresher
GetHuman: Let's quantify your experience contacting Macy's. On a scale of 1 to 5, how easy is it go get help on a Macy's problem?
~roberta thresher: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~roberta thresher: I'd give them a one out of five on communication.
GetHuman: And what about Macy's's ability to quickly and effectively address your problem?
~roberta thresher: For that I would say three out of five.
GetHuman: And finally- any advice for other Macy's customers?
~roberta thresher: Call them early in the day or late. Don't forget any personal or account information you might need for Macy's to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~roberta thresher taken from his Macy's customer service problem that occurred on November 7th, 2017.