Macy's: I got disconnected twice. I strongly suggest g...
A Macy's customer review by GetHuman user ~brooklyn kid from November 25th, 2017
Background on ~brooklyn kid's case
GetHuman: ~brooklyn kid - can you tell our other Macy's customers when your case took place?
~brooklyn kid: Yup. It was morning, on November 22nd.
GetHuman: Did you reach out to Macy's, and if so, how?
GetHuman: And which of these common Macy's customer issues best describes the reason you wanted to talk to them?
(Shows ~brooklyn kid a list of common Macy's problems)
~brooklyn kid: "Return order" was why I was trying to call.
~brooklyn kid's review of Macy's customer service
GetHuman: So how would you sum up your experience for GetHuman's Macy's customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~brooklyn kid: I got disconnected twice. I strongly suggest giving the rep. your phone * when he*she gets on so that they can call you back if you get disconnected.
GetHuman: Let's quantify your experience contacting Macy's. On a scale of 1 to 5, how easy is it go get help on a Macy's problem?
~brooklyn kid: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~brooklyn kid: I'd give them a five out of five on communication.
GetHuman: And what about Macy's's ability to quickly and effectively address your problem?
~brooklyn kid: For that I would say two out of five.
GetHuman: And finally- any advice for other Macy's customers?
~brooklyn kid: Call them early in the day or late. Don't forget any personal or account information you might need for Macy's to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~brooklyn kid taken from his Macy's customer service problem that occurred on November 22nd, 2017.