Macy's: I was talking to a credit representative and I...

A Macy's customer review by GetHuman user ~MaryLCustable from November 24th, 2017

Background on ~MaryLCustable's case

GetHuman: ~MaryLCustable - can you tell our other Macy's customers when your case took place?
~MaryLCustable: Yup. It was morning, on November 19th.
GetHuman: Did you reach out to Macy's, and if so, how?
~MaryLCustable: I used the 800-289-6229 number I found for on the GetHuman Macy's customer phone number page I was on: Macy's Customer Service Phone Number
GetHuman: And which of these common Macy's customer issues best describes the reason you wanted to talk to them?
(Shows ~MaryLCustable a list of common Macy's problems)
~MaryLCustable: "Make a purchase" was why I was trying to call.

~MaryLCustable's review of Macy's customer service

GetHuman: So how would you sum up your experience for GetHuman's Macy's customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~MaryLCustable: I was talking to a credit representative and I got a very hard time from that person because I was late with a payment he gave me a very hard time and was very rude and spoke to me with no respect and also spoke over me, I asked to speak to a supervisor and he would not let me talk to one, he just kept talking over me request, now I did not get his name but if you look at my account and see who I spoke to, then you will find out who this rude person. I am very very disappointed with Macy's. I just tried to call your *** number and got no where. What is wrong here. Someone need to make this good, and tell me their sorry. *I will not let this go. I want someone to speak to that person before he gets rude with someone else.
GetHuman: Let's quantify your experience contacting Macy's. On a scale of 1 to 5, how easy is it go get help on a Macy's problem?
~MaryLCustable: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~MaryLCustable: I'd give them a five out of five on communication.
GetHuman: And what about Macy's's ability to quickly and effectively address your problem?
~MaryLCustable: For that I would say two out of five.
GetHuman: And finally- any advice for other Macy's customers?
~MaryLCustable: Call them early in the day or late. Don't forget any personal or account information you might need for Macy's to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~MaryLCustable taken from his Macy's customer service problem that occurred on November 19th, 2017.

Macy's

2.16 of 5 stars | 261 reviews

~MaryLCustable's Macy's Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
3 out of 5 stars

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