Macy's: I have not had a statement for * months and now...
A Macy's customer review by GetHuman user GetHuman-41223 from November 22nd, 2017
Background on GetHuman-41223's case
GetHuman: GetHuman-41223 - can you tell our other Macy's customers when your case took place?
GetHuman-41223: Yup. It was morning, on November 19th.
GetHuman: Did you reach out to Macy's, and if so, how?
GetHuman: And which of these common Macy's customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-41223 a list of common Macy's problems)
GetHuman-41223: "Complaint" was why I was trying to call.
GetHuman-41223's review of Macy's customer service
GetHuman: So how would you sum up your experience for GetHuman's Macy's customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-41223: I have not had a statement for * months and now find customer service in my store has gone. Why should I have to wait to talk to someone on this phone? You have cut back on staff in the store so now should be able to handle phone calls. And, I am sick of being transfered to the website because you can't be bothered to talk to me. Rubbish. ****
GetHuman: Let's quantify your experience contacting Macy's. On a scale of 1 to 5, how easy is it go get help on a Macy's problem?
GetHuman-41223: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-41223: I'd give them a one out of five on communication.
GetHuman: And what about Macy's's ability to quickly and effectively address your problem?
GetHuman-41223: For that I would say one out of five.
GetHuman: And finally- any advice for other Macy's customers?
GetHuman-41223: Call them early in the day or late. Don't forget any personal or account information you might need for Macy's to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-41223 taken from his Macy's customer service problem that occurred on November 19th, 2017.