Macy's: Ordered gift online for someone. They never rec...
A Macy's customer review by GetHuman user ~Yazzim from November 25th, 2017
Background on ~Yazzim's case
GetHuman: ~Yazzim - can you tell our other Macy's customers when your case took place?
~Yazzim: Sure. It was evening, on November 24th.
GetHuman: Did you reach out to Macy's, and if so, how?
GetHuman: And which of these common Macy's customer issues best describes the reason you wanted to talk to them?
(Shows ~Yazzim a list of common Macy's problems)
~Yazzim: "Track order" was why I was trying to call.
~Yazzim's review of Macy's customer service
GetHuman: So how would you sum up your experience for GetHuman's Macy's customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Yazzim: Ordered gift online for someone. They never received it. It was returned to Macy's who then never called or emailed to say item was returned. Customer service agent said item would be re-sent but I received an email the next day stating there was an issue with the order. Called customer service agent again who was no help whatsoever. Bottom line, customer service needs a SERIOUS revamping. I wonder who really listens to those recordings that are for "quality assurance purposes". I'd really like to know!! It sure ain't the head honchos at corporate!
GetHuman: Let's quantify your experience contacting Macy's. On a scale of 1 to 5, how easy is it go get help on a Macy's problem?
~Yazzim: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Yazzim: I'd give them a two out of five on communication.
GetHuman: And what about Macy's's ability to quickly and effectively address your problem?
~Yazzim: For that I would say five out of five.
GetHuman: And finally- any advice for other Macy's customers?
~Yazzim: Call them early in the day or late. Don't forget any personal or account information you might need for Macy's to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Yazzim taken from his Macy's customer service problem that occurred on November 24th, 2017.