Macy's: Tim R was a very good rep he was very polite an...
A Macy's customer review by GetHuman user ~jessica alvarao from November 20th, 2017
Background on ~jessica alvarao's case
GetHuman: ~jessica alvarao - can you tell our other Macy's customers when your case took place?
~jessica alvarao: Sure. It was late at night, on November 12th.
GetHuman: Did you reach out to Macy's, and if so, how?
GetHuman: And which of these common Macy's customer issues best describes the reason you wanted to talk to them?
(Shows ~jessica alvarao a list of common Macy's problems)
~jessica alvarao: "Make a purchase" was why I was trying to call.
~jessica alvarao's review of Macy's customer service
GetHuman: So how would you sum up your experience for GetHuman's Macy's customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~jessica alvarao: Tim R was a very good rep he was very polite answered all my questions and gave me great and informative answers. He was awesome
GetHuman: Let's quantify your experience contacting Macy's. On a scale of 1 to 5, how easy is it go get help on a Macy's problem?
~jessica alvarao: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~jessica alvarao: I'd give them a one out of five on communication.
GetHuman: And what about Macy's's ability to quickly and effectively address your problem?
~jessica alvarao: For that I would say one out of five.
GetHuman: And finally- any advice for other Macy's customers?
~jessica alvarao: Call them early in the day or late. Don't forget any personal or account information you might need for Macy's to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~jessica alvarao taken from his Macy's customer service problem that occurred on November 12th, 2017.