Macy's: I had to wait until **:** CST (weekday) for the...
A Macy's customer review by GetHuman user ~hates robots from November 16th, 2017
Background on ~hates robots's case
GetHuman: ~hates robots - can you tell our other Macy's customers when your case took place?
~hates robots: Sure. It was evening, on November 6th.
GetHuman: Did you reach out to Macy's, and if so, how?
GetHuman: And which of these common Macy's customer issues best describes the reason you wanted to talk to them?
(Shows ~hates robots a list of common Macy's problems)
~hates robots: "Warranty claim" was why I was trying to call.
~hates robots's review of Macy's customer service
GetHuman: So how would you sum up your experience for GetHuman's Macy's customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~hates robots: I had to wait until **:** CST (weekday) for their business hours to begin (no idea what time zone this call center is in), but once they did this worked and I got right through to a human.
GetHuman: Let's quantify your experience contacting Macy's. On a scale of 1 to 5, how easy is it go get help on a Macy's problem?
~hates robots: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~hates robots: I'd give them a one out of five on communication.
GetHuman: And what about Macy's's ability to quickly and effectively address your problem?
~hates robots: For that I would say three out of five.
GetHuman: And finally- any advice for other Macy's customers?
~hates robots: Call them early in the day or late. Don't forget any personal or account information you might need for Macy's to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~hates robots taken from his Macy's customer service problem that occurred on November 6th, 2017.