Macy's: I was promised by the online chat agent today...
A Macy's customer review by GetHuman user GetHuman-111637 from November 17th, 2017
Background on GetHuman-111637's case
GetHuman: GetHuman-111637 - can you tell our other Macy's customers when your case took place?
GetHuman-111637: Yeah. It was evening, on November 7th.
GetHuman: Did you reach out to Macy's, and if so, how?
GetHuman: And which of these common Macy's customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-111637 a list of common Macy's problems)
GetHuman-111637: "Complaint" was why I was trying to call.
GetHuman-111637's review of Macy's customer service
GetHuman: So how would you sum up your experience for GetHuman's Macy's customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-111637: I was promised by the online chat agent today (foolish me cannot remember who I spoke with but if you have a record that would be nice)that she would send an email to my bank for me today and the email was NOT sent. I am disappointed about this. She was to speak with her lead partner and send an email to my bank. As she requested I provided my bank name, bank email, account holder name, last four digits of my bank card, expiration date. She did not follow through as she promised. This is unacceptable and I feel as though she only "did her job" without any care to resolving my matter as she promised. She delivered perfect service on the chat and APPEARED to be concerned about my request to have a pending authorization hold released for an online charge I made on Saturday, July **, **** that did not "push" through. I chatted with Mark S on Saturday and Tyra W on Sunday with a view to having the matter resolved. One week later and I am still not helped even though these people pro
GetHuman: Let's quantify your experience contacting Macy's. On a scale of 1 to 5, how easy is it go get help on a Macy's problem?
GetHuman-111637: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-111637: I'd give them a five out of five on communication.
GetHuman: And what about Macy's's ability to quickly and effectively address your problem?
GetHuman-111637: For that I would say four out of five.
GetHuman: And finally- any advice for other Macy's customers?
GetHuman-111637: Call them early in the day or late. Don't forget any personal or account information you might need for Macy's to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-111637 taken from his Macy's customer service problem that occurred on November 7th, 2017.