Macy's: La peor experiencia , que he tenido, tienen que...
A Macy's customer review by GetHuman user ~CARMEN BASAGOITIA from November 19th, 2017
Background on ~CARMEN BASAGOITIA's case
GetHuman: ~CARMEN BASAGOITIA - can you tell our other Macy's customers when your case took place?
~CARMEN BASAGOITIA: Yes I can. It was middle of the night, on November 13th.
GetHuman: Did you reach out to Macy's, and if so, how?
GetHuman: And which of these common Macy's customer issues best describes the reason you wanted to talk to them?
(Shows ~CARMEN BASAGOITIA a list of common Macy's problems)
~CARMEN BASAGOITIA: "Cancel order" was why I was trying to call.
~CARMEN BASAGOITIA's review of Macy's customer service
GetHuman: So how would you sum up your experience for GetHuman's Macy's customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~CARMEN BASAGOITIA: La peor experiencia , que he tenido, tienen que ensenar a su personal a tratar, con las clientes, muy mala experiencia, se supone que me devuelven la llamada llevo **** minutos esperando...PESIMO SERVICIO.
GetHuman: Let's quantify your experience contacting Macy's. On a scale of 1 to 5, how easy is it go get help on a Macy's problem?
~CARMEN BASAGOITIA: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~CARMEN BASAGOITIA: I'd give them a one out of five on communication.
GetHuman: And what about Macy's's ability to quickly and effectively address your problem?
~CARMEN BASAGOITIA: For that I would say three out of five.
GetHuman: And finally- any advice for other Macy's customers?
~CARMEN BASAGOITIA: Call them early in the day or late. Don't forget any personal or account information you might need for Macy's to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~CARMEN BASAGOITIA taken from his Macy's customer service problem that occurred on November 13th, 2017.