Macy's: Trying to get furniture Dept. bought new...
A Macy's customer review by GetHuman user ~Eddy from November 20th, 2017
Background on ~Eddy's case
GetHuman: ~Eddy - can you tell our other Macy's customers when your case took place?
~Eddy: Yes. It was evening, on November 17th.
GetHuman: Did you reach out to Macy's, and if so, how?
GetHuman: And which of these common Macy's customer issues best describes the reason you wanted to talk to them?
(Shows ~Eddy a list of common Macy's problems)
~Eddy: "Overcharge/Strange charge" was why I was trying to call.
~Eddy's review of Macy's customer service
GetHuman: So how would you sum up your experience for GetHuman's Macy's customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Eddy: Trying to get furniture Dept. bought new $****.** bed and after * months it had a *inch ravine and a *inch speed bump in the middle. Was told at purchase this would NEVER happen on this particular bed. Although Charlotte kept coming back while I was on hold saying Furniture dept was NOT picking up phone she told me to try *** *** **** to see if I could get through
GetHuman: Let's quantify your experience contacting Macy's. On a scale of 1 to 5, how easy is it go get help on a Macy's problem?
~Eddy: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Eddy: I'd give them a one out of five on communication.
GetHuman: And what about Macy's's ability to quickly and effectively address your problem?
~Eddy: For that I would say three out of five.
GetHuman: And finally- any advice for other Macy's customers?
~Eddy: Call them early in the day or late. Don't forget any personal or account information you might need for Macy's to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Eddy taken from his Macy's customer service problem that occurred on November 17th, 2017.