Macy's: Still waiting...this is my *rd cal to try to re...
A Macy's customer review by GetHuman user ~Blue Rhap from November 20th, 2017
Background on ~Blue Rhap's case
GetHuman: ~Blue Rhap - can you tell our other Macy's customers when your case took place?
~Blue Rhap: Yup. It was afternoon, on November 17th.
GetHuman: Did you reach out to Macy's, and if so, how?
GetHuman: And which of these common Macy's customer issues best describes the reason you wanted to talk to them?
(Shows ~Blue Rhap a list of common Macy's problems)
~Blue Rhap: "Lost card" was why I was trying to call.
~Blue Rhap's review of Macy's customer service
GetHuman: So how would you sum up your experience for GetHuman's Macy's customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Blue Rhap: Still waiting...this is my *rd cal to try to resolve problem. Last time waited over ** min & hung up in frustration.Collections always says Customer Service should handle call then leave me hanging for CS to answer which they never do. I'm closing this account! I've been Macy's customer since before I can remember. Never had such horrible service and a bit sad to leave but this *****!
GetHuman: Let's quantify your experience contacting Macy's. On a scale of 1 to 5, how easy is it go get help on a Macy's problem?
~Blue Rhap: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Blue Rhap: I'd give them a two out of five on communication.
GetHuman: And what about Macy's's ability to quickly and effectively address your problem?
~Blue Rhap: For that I would say five out of five.
GetHuman: And finally- any advice for other Macy's customers?
~Blue Rhap: Call them early in the day or late. Don't forget any personal or account information you might need for Macy's to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Blue Rhap taken from his Macy's customer service problem that occurred on November 17th, 2017.