Magellan: called chat line to ask about spares for sungla...

A Magellan customer review by GetHuman user ~Janvanpost from November 23rd, 2017

Background on ~Janvanpost's case

GetHuman: ~Janvanpost - can you tell our other Magellan customers when your case took place?
~Janvanpost: Sure. It was middle of the night, on November 19th.
GetHuman: Did you reach out to Magellan, and if so, how?
~Janvanpost: I used the 800-669-4477 number I found for on the GetHuman Magellan customer phone number page I was on: Magellan Customer Service Phone Number
GetHuman: And which of these common Magellan customer issues best describes the reason you wanted to talk to them?
Shows ~Janvanpost a list of common Magellan problems
~Janvanpost: "Returns" was why I was trying to call.

~Janvanpost's review of Magellan customer service

GetHuman: So how would you sum up your experience for GetHuman's Magellan customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Janvanpost: called chat line to ask about spares for sunglasses, was told that "We only help people with GPS" I asked where I could get help... "I don't know, now go away" Great.
GetHuman: Let's quantify your experience contacting Magellan. On a scale of 1 to 5, how easy is it go get help on a Magellan problem?
~Janvanpost: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Janvanpost: I'd give them a one out of five on communication.
GetHuman: And what about Magellan's ability to quickly and effectively address your problem?
~Janvanpost: For that I would say three out of five.
GetHuman: And finally- any advice for other Magellan customers?
~Janvanpost: Call them early in the day or late. Don't forget any personal or account information you might need for Magellan to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Janvanpost taken from his Magellan customer service problem that occurred on November 19th, 2017.

Magellan

1.00 of 5 stars | 14 reviews
Magellan ReviewsMagellan's Phone NumberAll Magellan contact infoGeneral Magellan customer service info
~Janvanpost's Magellan Review
Difficulty of finding help
3 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
2 out of 5 stars
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