Magellan: phone communication garbled, phone number merry...
A Magellan customer review by GetHuman user GetHuman-162566 from November 17th, 2017
Background on GetHuman-162566's case
GetHuman: GetHuman-162566 - can you tell our other Magellan customers when your case took place?
GetHuman-162566: Sure. It was evening, on November 11th.
GetHuman: Did you reach out to Magellan, and if so, how?
GetHuman: And which of these common Magellan customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-162566 a list of common Magellan problems)
GetHuman-162566: "Repairs" was why I was trying to contact.
GetHuman-162566's review of Magellan customer service
GetHuman: So how would you sum up your experience for GetHuman's Magellan customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-162566: phone communication garbled, phone number merry go round, voice menu prompts another no go garbled show. Entire process over an hour. Purchased unit at Costco and it was missing a piece to the A*C adapter. Simple, simple simple. Ferdinand must be spinning in his grave
GetHuman: Let's quantify your experience contacting Magellan. On a scale of 1 to 5, how easy is it go get help on a Magellan problem?
GetHuman-162566: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-162566: I'd give them a one out of five on communication.
GetHuman: And what about Magellan's ability to quickly and effectively address your problem?
GetHuman-162566: For that I would say two out of five.
GetHuman: And finally- any advice for other Magellan customers?
GetHuman-162566: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Magellan to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-162566 taken from his Magellan customer service problem that occurred on November 11th, 2017.