MagicJack: After Googling the subject of why I could not c...
A MagicJack customer review by GetHuman user GetHuman-251612 from November 21st, 2017
Background on GetHuman-251612's case
GetHuman: GetHuman-251612 - can you tell our other MagicJack customers when your case took place?
GetHuman-251612: Yeah. It was afternoon, on November 18th.
GetHuman: Did you reach out to MagicJack, and if so, how?
GetHuman: And which of these common MagicJack customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-251612 a list of common MagicJack problems)
GetHuman-251612: "Complaint" was why I was trying to call.
GetHuman-251612's review of MagicJack customer service
GetHuman: So how would you sum up your experience for GetHuman's MagicJack customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-251612: After Googling the subject of why I could not connect my magic jack to my router, I learned that magic jack cannot work with a SPI firewall. In all the hours I spent working my way up through the technical expert levels,getting dropped multiple times,starting over again with the same questions, not once did any of these experts mention the limitations of the magic jack. I cannot believe that they did not know about this problem, but rather they chose to be dishonest wasting multiple hours of my time.
GetHuman: Let's quantify your experience contacting MagicJack. On a scale of 1 to 5, how easy is it go get help on a MagicJack problem?
GetHuman-251612: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-251612: I'd give them a two out of five on communication.
GetHuman: And what about MagicJack's ability to quickly and effectively address your problem?
GetHuman-251612: For that I would say five out of five.
GetHuman: And finally- any advice for other MagicJack customers?
GetHuman-251612: Call them early in the day or late. Don't forget any personal or account information you might need for MagicJack to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-251612 taken from his MagicJack customer service problem that occurred on November 18th, 2017.