MagicJack: After years of working the power adapter failed...
A MagicJack customer review by GetHuman user ~JHOG from November 19th, 2017
Background on ~JHOG's case
GetHuman: ~JHOG - can you tell our other MagicJack customers when your case took place?
~JHOG: Yup. It was middle of the night, on November 10th.
GetHuman: Did you reach out to MagicJack, and if so, how?
GetHuman: And which of these common MagicJack customer issues best describes the reason you wanted to talk to them?
(Shows ~JHOG a list of common MagicJack problems)
~JHOG: "Overcharge/Strange charge" was why I was trying to call.
~JHOG's review of MagicJack customer service
GetHuman: So how would you sum up your experience for GetHuman's MagicJack customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~JHOG: After years of working the power adapter failed. I have deleted the trouble shooting part of the 'Live chat' and have pasted the remainder of the chat.*Denny: Is there anything else I may help you with today?*John: Why do I have to send the adapter before I get the replacement. I do not want to keep this plugged in to my ipad power. I will send it back in the box of the replacement.*Denny: But you need to return that faulty one back to us first so we can then check on that and to think for its improvement. Once we received it back, we will then send you a Free replacement AC power adapter and that will be on Rush Shipping *John: I will return the faulty one after I get a working replacement. this is notl good customer service!!!!*John: Let me speak to a supervisor*Denny: But you need to return that faulty one back to us first so we can then check on that and to think for its improvement. Once we received it back, we will then send you a Free replacement AC power adapter and that will
GetHuman: Let's quantify your experience contacting MagicJack. On a scale of 1 to 5, how easy is it go get help on a MagicJack problem?
~JHOG: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~JHOG: I'd give them a four out of five on communication.
GetHuman: And what about MagicJack's ability to quickly and effectively address your problem?
~JHOG: For that I would say three out of five.
GetHuman: And finally- any advice for other MagicJack customers?
~JHOG: Call them early in the day or late. Don't forget any personal or account information you might need for MagicJack to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~JHOG taken from his MagicJack customer service problem that occurred on November 10th, 2017.