MagicJack: I opened a chat but the customer service pple t...
A MagicJack customer review by GetHuman user ~FRUSTRATED PERSON from November 20th, 2017
Background on ~FRUSTRATED PERSON's case
GetHuman: ~FRUSTRATED PERSON - can you tell our other MagicJack customers when your case took place?
~FRUSTRATED PERSON: Sure. It was evening, on November 17th.
GetHuman: Did you reach out to MagicJack, and if so, how?
GetHuman: And which of these common MagicJack customer issues best describes the reason you wanted to talk to them?
(Shows ~FRUSTRATED PERSON a list of common MagicJack problems)
~FRUSTRATED PERSON: "Dispute a Charge" was why I was trying to call.
~FRUSTRATED PERSON's review of MagicJack customer service
GetHuman: So how would you sum up your experience for GetHuman's MagicJack customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~FRUSTRATED PERSON: I opened a chat but the customer service pple transferred me *x to a senior agent... until now it is still "pending". nothing is happening!*THIS IS MAGIC JACK'S WAY OF NOT PROVIDING SERVICE...
GetHuman: Let's quantify your experience contacting MagicJack. On a scale of 1 to 5, how easy is it go get help on a MagicJack problem?
~FRUSTRATED PERSON: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~FRUSTRATED PERSON: I'd give them a four out of five on communication.
GetHuman: And what about MagicJack's ability to quickly and effectively address your problem?
~FRUSTRATED PERSON: For that I would say three out of five.
GetHuman: And finally- any advice for other MagicJack customers?
~FRUSTRATED PERSON: Call them early in the day or late. Don't forget any personal or account information you might need for MagicJack to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~FRUSTRATED PERSON taken from his MagicJack customer service problem that occurred on November 17th, 2017.