MagicJack: MI MJ PLUS NO TIENE TONO TENGO DOS DIAS PERDIDO...
A MagicJack customer review by GetHuman user GetHuman-252751 from November 21st, 2017
Background on GetHuman-252751's case
GetHuman: GetHuman-252751 - can you tell our other MagicJack customers when your case took place?
GetHuman-252751: Sure. It was afternoon, on November 16th.
GetHuman: Did you reach out to MagicJack, and if so, how?
GetHuman: And which of these common MagicJack customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-252751 a list of common MagicJack problems)
GetHuman-252751: "Account Access" was why I was trying to call.
GetHuman-252751's review of MagicJack customer service
GetHuman: So how would you sum up your experience for GetHuman's MagicJack customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-252751: MI MJ PLUS NO TIENE TONO TENGO DOS DIAS PERDIDOS HABLANDO CON DIFERENTES AGENTES CUANDO YA NO PUEDEN TE PASAN A UN NIVEL MAS ALTO Y LA MISMA RUTINA YA ME PASARON CON * DIFERENTES AGENTES EL ULTIMO NOMAS ABANDONO EL CHAT CADA VES QUE TENGO PROBLEMAS ES LO MISMO ESTOY MUY FRUSTRADO TIENEN PURA GENTE INEPTA NESESITAMOS UN NUMERO PARA HABLAR Y QUE SEPAN LO INEPTO DE SUS AGENTES ALGIEN DEVERIA MONITOREAR ESTOS CHATS LES DIGO QUE MI MJ NO SIRVE Y ME IGNORAN SIGUEN ACIENDO LAS MISMAS PREGUNTAS Y LUEGO TE PASAN A UN NIVEL MAS ALTO SEGUN ELLOS, LO PEOR ES QUE COMPRE LOS * ANOSESTOY MUY ENOJADO RECOMIENDO MEJOR A VONAGE
GetHuman: Let's quantify your experience contacting MagicJack. On a scale of 1 to 5, how easy is it go get help on a MagicJack problem?
GetHuman-252751: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-252751: I'd give them a five out of five on communication.
GetHuman: And what about MagicJack's ability to quickly and effectively address your problem?
GetHuman-252751: For that I would say two out of five.
GetHuman: And finally- any advice for other MagicJack customers?
GetHuman-252751: Call them early in the day or late. Don't forget any personal or account information you might need for MagicJack to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-252751 taken from his MagicJack customer service problem that occurred on November 16th, 2017.