MagicJack: I bought a majicjack plus just * months ago & i...
A MagicJack customer review by GetHuman user ~kittysack from November 22nd, 2017
Background on ~kittysack's case
GetHuman: ~kittysack - can you tell our other MagicJack customers when your case took place?
~kittysack: Yeah. It was evening, on November 20th.
GetHuman: Did you reach out to MagicJack, and if so, how?
GetHuman: And which of these common MagicJack customer issues best describes the reason you wanted to talk to them?
(Shows ~kittysack a list of common MagicJack problems)
~kittysack: "Technical Support" was why I was trying to call.
~kittysack's review of MagicJack customer service
GetHuman: So how would you sum up your experience for GetHuman's MagicJack customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~kittysack: I bought a majicjack plus just * months ago & it quit working. So June **th i ordered a replacement and to this day,July**th I still haven't received it. I have chatted at least **times with customer support and although reports have been made to upper management on at least two occasions ,and iv'e given them my shipping and or mailing address * or seven times and they billed the same address as shipping address they just cant get it right.still i have never received my new device.ANYONE what can i do?
GetHuman: Let's quantify your experience contacting MagicJack. On a scale of 1 to 5, how easy is it go get help on a MagicJack problem?
~kittysack: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~kittysack: I'd give them a one out of five on communication.
GetHuman: And what about MagicJack's ability to quickly and effectively address your problem?
~kittysack: For that I would say two out of five.
GetHuman: And finally- any advice for other MagicJack customers?
~kittysack: Call them early in the day or late. Don't forget any personal or account information you might need for MagicJack to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~kittysack taken from his MagicJack customer service problem that occurred on November 20th, 2017.