MagicJack: WE PAID OUR BILL AND OUR PHONE HAS NOT WORKED S...
A MagicJack customer review by GetHuman user ~ANNA POZZI from November 27th, 2017
Background on ~ANNA POZZI's case
GetHuman: ~ANNA POZZI - can you tell our other MagicJack customers when your case took place?
~ANNA POZZI: Sure. It was morning, on November 21st.
GetHuman: Did you reach out to MagicJack, and if so, how?
GetHuman: And which of these common MagicJack customer issues best describes the reason you wanted to talk to them?
(Shows ~ANNA POZZI a list of common MagicJack problems)
~ANNA POZZI: "Where to buy" was why I was trying to call.
~ANNA POZZI's review of MagicJack customer service
GetHuman: So how would you sum up your experience for GetHuman's MagicJack customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~ANNA POZZI: WE PAID OUR BILL AND OUR PHONE HAS NOT WORKED SINCE! YOU NEED SUPERVISOR AND PEOPLE WHO SPEAK ENGLISH. *** *** **** YOU CAN NOT CALL UNTIL YOU RESTORE OUR SERVICE
GetHuman: Let's quantify your experience contacting MagicJack. On a scale of 1 to 5, how easy is it go get help on a MagicJack problem?
~ANNA POZZI: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~ANNA POZZI: I'd give them a two out of five on communication.
GetHuman: And what about MagicJack's ability to quickly and effectively address your problem?
~ANNA POZZI: For that I would say three out of five.
GetHuman: And finally- any advice for other MagicJack customers?
~ANNA POZZI: Call them early in the day or late. Don't forget any personal or account information you might need for MagicJack to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~ANNA POZZI taken from his MagicJack customer service problem that occurred on November 21st, 2017.