Mail.com: They keep telling me I never signed out when I...
A Mail.com customer review by GetHuman user ~where is the gd screen name from November 22nd, 2017
Background on ~where is the gd screen name's case
GetHuman: ~where is the gd screen name - can you tell our other Mail.com customers when your case took place?
~where is the gd screen name: Yeah. It was middle of the night, on November 16th.
GetHuman: Did you reach out to Mail.com, and if so, how?
GetHuman: And which of these common Mail.com customer issues best describes the reason you wanted to talk to them?
(Shows ~where is the gd screen name a list of common Mail.com problems)
~where is the gd screen name: "Technical support" was why I was trying to call.
~where is the gd screen name's review of Mail.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Mail.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~where is the gd screen name: They keep telling me I never signed out when I KNOW I did--telling me the wrong password when I KNOW it's right--What a gd joke these people
GetHuman: Let's quantify your experience contacting Mail.com. On a scale of 1 to 5, how easy is it go get help on a Mail.com problem?
~where is the gd screen name: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~where is the gd screen name: I'd give them a one out of five on communication.
GetHuman: And what about Mail.com's ability to quickly and effectively address your problem?
~where is the gd screen name: For that I would say two out of five.
GetHuman: And finally- any advice for other Mail.com customers?
~where is the gd screen name: Call them early in the day or late. Don't forget any personal or account information you might need for Mail.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~where is the gd screen name taken from his Mail.com customer service problem that occurred on November 16th, 2017.