Mail.com: I called customer service to cancel my account...
A Mail.com customer review by GetHuman user ~fisherdr80 from October 31st, 2017
Background on ~fisherdr80's case
GetHuman: ~fisherdr80 - can you tell our other Mail.com customers when your case took place?
~fisherdr80: Yeah. It was afternoon, on October 21st.
GetHuman: Did you reach out to Mail.com, and if so, how?
GetHuman: And which of these common Mail.com customer issues best describes the reason you wanted to talk to them?
(Shows ~fisherdr80 a list of common Mail.com problems)
~fisherdr80: "Technical support" was why I was trying to call.
~fisherdr80's review of Mail.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Mail.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~fisherdr80: I called customer service to cancel my account * minutes after it was created - a premium account - the guy said it would take FOUR WEEKS - so, I asked to speak to a supervisor. When I spoke to the supervisor the guy was arrogant and cocky and said it would take four weeks and then i MIGHT get my money back. I asked to speak to his supervisor and he hung up on me. I called corporate at ***-***-**** and I'm still waiting for a response. You can be sure I'm filing a complaint with the BBB and my State Attorney General's office. It's only $** but I feel like I was scammed and treated very poorly. While speaking to the supervisor "oscar" other agents could be heard in the background calling me a jerk and other VULGAR names while laughing about my complaint. It's because of their lack of concern that I'm willing to fight tooth and nail for my $**.**.
GetHuman: Let's quantify your experience contacting Mail.com. On a scale of 1 to 5, how easy is it go get help on a Mail.com problem?
~fisherdr80: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~fisherdr80: I'd give them a one out of five on communication.
GetHuman: And what about Mail.com's ability to quickly and effectively address your problem?
~fisherdr80: For that I would say one out of five.
GetHuman: And finally- any advice for other Mail.com customers?
~fisherdr80: Call them early in the day or late. Don't forget any personal or account information you might need for Mail.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~fisherdr80 taken from his Mail.com customer service problem that occurred on October 21st, 2017.