Mail.com: I cant change my **** password without having t...
A Mail.com customer review by GetHuman user ~who cares from November 28th, 2017
Background on ~who cares's case
GetHuman: ~who cares - can you tell our other Mail.com customers when your case took place?
~who cares: Yeah. It was morning, on November 26th.
GetHuman: Did you reach out to Mail.com, and if so, how?
GetHuman: And which of these common Mail.com customer issues best describes the reason you wanted to talk to them?
(Shows ~who cares a list of common Mail.com problems)
~who cares: "Technical support" was why I was trying to call.
~who cares's review of Mail.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Mail.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~who cares: I cant change my **** password without having to fill out some kind of dumbass form, then you call only to find out there is no ** hour support. this is complete bull S**&
GetHuman: Let's quantify your experience contacting Mail.com. On a scale of 1 to 5, how easy is it go get help on a Mail.com problem?
~who cares: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~who cares: I'd give them a one out of five on communication.
GetHuman: And what about Mail.com's ability to quickly and effectively address your problem?
~who cares: For that I would say two out of five.
GetHuman: And finally- any advice for other Mail.com customers?
~who cares: Call them early in the day or late. Don't forget any personal or account information you might need for Mail.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~who cares taken from his Mail.com customer service problem that occurred on November 26th, 2017.