Mail.com: you **** donkey **** big time!!!!!!!!
A Mail.com customer review by GetHuman user GetHuman-pamelaw from November 29th, 2017
Background on GetHuman-pamelaw's case
GetHuman: GetHuman-pamelaw - can you tell our other Mail.com customers when your case took place?
GetHuman-pamelaw: Yes I can. It was morning, on November 27th.
GetHuman: Did you reach out to Mail.com, and if so, how?
GetHuman: And which of these common Mail.com customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-pamelaw a list of common Mail.com problems)
GetHuman-pamelaw: "Setup service" was why I was trying to call.
GetHuman-pamelaw's review of Mail.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Mail.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-pamelaw: you **** donkey **** big time!!!!!!!!
GetHuman: Can you tell the rest of us a bit more from what happened on 11/27/17?
GetHuman-pamelaw: to decided to change my password now I ant get into my account because you decided to mess with my account for no reason..what the **** is wrong with you??? have sent * messages to the contact us filled out the forms * times even left my cell * to text me new password got no response by the look of responses your sure not doing very well ..you kind of **** big green donkey *****
GetHuman: Let's quantify your experience contacting Mail.com. On a scale of 1 to 5, how easy is it go get help on a Mail.com problem?
GetHuman-pamelaw: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-pamelaw: I'd give them a three out of five on communication.
GetHuman: And what about Mail.com's ability to quickly and effectively address your problem?
GetHuman-pamelaw: For that I would say one out of five.
GetHuman: And finally- any advice for other Mail.com customers?
GetHuman-pamelaw: Call them early in the day or late. Don't forget any personal or account information you might need for Mail.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-pamelaw taken from his Mail.com customer service problem that occurred on November 27th, 2017.