Manulife Financial: My special thanks to Mr A.T Raj Kumar (Customer...
A Manulife Financial customer review by GetHuman user ~bagwan kaur from November 3rd, 2017
Background on ~bagwan kaur's case
GetHuman: ~bagwan kaur - can you tell our other Manulife Financial customers when your case took place?
~bagwan kaur: Sure. It was morning, on October 27th.
GetHuman: Did you reach out to Manulife Financial, and if so, how?
GetHuman: And which of these common Manulife Financial customer issues best describes the reason you wanted to talk to them?
(Shows ~bagwan kaur a list of common Manulife Financial problems)
~bagwan kaur: "Update account information" was why I was trying to call.
~bagwan kaur's review of Manulife Financial customer service
GetHuman: So how would you sum up your experience for GetHuman's Manulife Financial customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~bagwan kaur: My special thanks to Mr A.T Raj Kumar (Customer Service Executive)for his patience and giving us a clear understanding and advise which we could not understand from our Insurance Agent. Thank you Raj and Manulife and this will definitely have a great impact on us and Manulife would always be our preffered Insurance inclusive our family too. Thank you Raj for changing our mind on Manulife. Bagwan Kaur (kuala lumpur*Malaysia)
GetHuman: Let's quantify your experience contacting Manulife Financial. On a scale of 1 to 5, how easy is it go get help on a Manulife Financial problem?
~bagwan kaur: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~bagwan kaur: I'd give them a three out of five on communication.
GetHuman: And what about Manulife Financial's ability to quickly and effectively address your problem?
~bagwan kaur: For that I would say two out of five.
GetHuman: And finally- any advice for other Manulife Financial customers?
~bagwan kaur: Call them early in the day or late. Don't forget any personal or account information you might need for Manulife Financial to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~bagwan kaur taken from his Manulife Financial customer service problem that occurred on October 27th, 2017.
Manulife Financial
1.00 of 5 stars | 8 reviews
~bagwan kaur's Manulife Financial Review
Difficulty of finding help
1 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars
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