Marks & Spencer: Poor customer service-waiting time unacceptabl...
A Marks & Spencer customer review by GetHuman user ~Mrs M.E.Brown from November 25th, 2017
Background on ~Mrs M.E.Brown's case
GetHuman: ~Mrs M.E.Brown - can you tell our other Marks & Spencer customers when your case took place?
~Mrs M.E.Brown: Yes. It was middle of the night, on November 17th.
GetHuman: Did you reach out to Marks & Spencer, and if so, how?
GetHuman: And which of these common Marks & Spencer customer issues best describes the reason you wanted to talk to them?
(Shows ~Mrs M.E.Brown a list of common Marks & Spencer problems)
~Mrs M.E.Brown: "Overcharge/Strange charge" was why I was trying to call.
~Mrs M.E.Brown's review of Marks & Spencer customer service
GetHuman: So how would you sum up your experience for GetHuman's Marks & Spencer customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Mrs M.E.Brown: Poor customer service-waiting time unacceptable-not able to answer my inquiry about receiving **% discount vouchers
GetHuman: Let's quantify your experience contacting Marks & Spencer. On a scale of 1 to 5, how easy is it go get help on a Marks & Spencer problem?
~Mrs M.E.Brown: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Mrs M.E.Brown: I'd give them a five out of five on communication.
GetHuman: And what about Marks & Spencer's ability to quickly and effectively address your problem?
~Mrs M.E.Brown: For that I would say two out of five.
GetHuman: And finally- any advice for other Marks & Spencer customers?
~Mrs M.E.Brown: Call them early in the day or late. Don't forget any personal or account information you might need for Marks & Spencer to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Mrs M.E.Brown taken from his Marks & Spencer customer service problem that occurred on November 17th, 2017.
Marks & Spencer
3.00 of 5 stars | 5 reviews
~Mrs M.E.Brown's Marks & Spencer Review
Difficulty of finding help
2 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
3 out of 5 stars
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