Marks & Spencer: Went away and left me hanging on the line becau...
A Marks & Spencer customer review by GetHuman user ~Disgusted with M&S from November 16th, 2017
Background on ~Disgusted with M&S's case
GetHuman: ~Disgusted with M&S - can you tell our other Marks & Spencer customers when your case took place?
~Disgusted with M&S: Sure. It was middle of the night, on November 10th.
GetHuman: Did you reach out to Marks & Spencer, and if so, how?
GetHuman: And which of these common Marks & Spencer customer issues best describes the reason you wanted to talk to them?
(Shows ~Disgusted with M&S a list of common Marks & Spencer problems)
~Disgusted with M&S: "Track order" was why I was trying to call.
~Disgusted with M&S's review of Marks & Spencer customer service
GetHuman: So how would you sum up your experience for GetHuman's Marks & Spencer customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Disgusted with M&S: Went away and left me hanging on the line because she could not sort out the reason why my M&S number was incorrect on the website. For this i was charged ***£*.** by my phone company. Complete rip off.
GetHuman: Let's quantify your experience contacting Marks & Spencer. On a scale of 1 to 5, how easy is it go get help on a Marks & Spencer problem?
~Disgusted with M&S: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Disgusted with M&S: I'd give them a three out of five on communication.
GetHuman: And what about Marks & Spencer's ability to quickly and effectively address your problem?
~Disgusted with M&S: For that I would say five out of five.
GetHuman: And finally- any advice for other Marks & Spencer customers?
~Disgusted with M&S: Call them early in the day or late. Don't forget any personal or account information you might need for Marks & Spencer to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Disgusted with M&S taken from his Marks & Spencer customer service problem that occurred on November 10th, 2017.
Marks & Spencer
3.00 of 5 stars | 5 reviews
~Disgusted with M&S's Marks & Spencer Review
Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars
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