Massachusetts Department of Unemployment Assistance: I called and waited for over an hour....finally...
A Massachusetts Department of Unemployment Assistance customer review by GetHuman user ~anonymouswoman from November 26th, 2017
Background on ~anonymouswoman's case
GetHuman: ~anonymouswoman - can you tell our other Massachusetts Department of Unemployment Assistance customers when your case took place?
~anonymouswoman: Yes. It was late at night, on November 23rd.
GetHuman: Did you reach out to Massachusetts Department of Unemployment Assistance, and if so, how?
GetHuman: And which of these common Massachusetts Department of Unemployment Assistance customer issues best describes the reason you wanted to talk to them?
(Shows ~anonymouswoman a list of common Massachusetts Department of Unemployment Assistance problems)
~anonymouswoman: "Missed payments" was why I was trying to call.
~anonymouswoman's review of Massachusetts Department of Unemployment Assistance customer service
GetHuman: So how would you sum up your experience for GetHuman's Massachusetts Department of Unemployment Assistance customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~anonymouswoman: I called and waited for over an hour....finally getting through to someone and she was utterly rude. I tried to explain my situation as well as understand what was wrong to answer why I wasn't recieveing benefits yet. She questioned me in remembering things that I clearly would remember receiving money from unemployment....then hung up on me when i explained I wasn't being rude, why was she. I dont know who you hire there but the customer service is horrific. You need a fresh batch of new employees.
GetHuman: Let's quantify your experience contacting Massachusetts Department of Unemployment Assistance. On a scale of 1 to 5, how easy is it go get help on a Massachusetts Department of Unemployment Assistance problem?
~anonymouswoman: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~anonymouswoman: I'd give them a one out of five on communication.
GetHuman: And what about Massachusetts Department of Unemployment Assistance's ability to quickly and effectively address your problem?
~anonymouswoman: For that I would say five out of five.
GetHuman: And finally- any advice for other Massachusetts Department of Unemployment Assistance customers?
~anonymouswoman: Call them early in the day or late. Don't forget any personal or account information you might need for Massachusetts Department of Unemployment Assistance to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~anonymouswoman taken from his Massachusetts Department of Unemployment Assistance customer service problem that occurred on November 23rd, 2017.